To ensure the success of a home security business, security dealers need to partner with a home security and alarm monitoring company. Monitoring partners provide support and help to keep ahead of the competition. Making your choice of monitoring partner depends on lots of factors, but the four main qualities you should be looking for are: a focus on excellent customer service, fast response times, ease of installation, and easy integration to the central station.
Monitronics International is one of the nation’s largest, fastest-growing alarm monitoring companies. It’s Five Diamond Certified by the Central Station Alarm Association, the trade organization that ranks monitoring companies’ central stations. This helps both dealers and customers make the right choice. The Five Diamond Certification is an important achievement. In fact, more than 5,000 companies have not achieved the Five Diamond Certified title.
Quality monitoring companies make the effort to minimize emergency response times. Monitronics is the first monitoring company to track and share its average response time. At a figure of just 22.1 seconds, it’s a strong selling point to customers, who often ask how long it will take before help is on its way in an emergency situation.
In its most recent effort to reduce response times, Monitronics is also taking part in a prestigious program: Automated Secure Alarm Protocol. Monitronics is the largest central station chosen for the ASAP pilot program, with three important goals that could save lives: reducing the number of telephone calls in emergencies, eliminating miscommunication, and reducing processing and response times. By transmitting emergency data electronically, Monitronics is able to further quicken response times.
Ease of Installation
The technology you choose to offer will have a big impact on the success of your business. You’ll want a partner that provides industry-leading technology that satisfies customers and simplifies sales, service, and installation for you.
Monitronics’ vendors include Interlogix, Honeywell, 2Gig, DSC, and Alarm.com. This allows dealers to offer technology that suits every customer—from gadget lovers who want interactive services, to elderly homeowners who need two-way voice.
Central Station Integration
A monitoring partner should provide simple, seamless integration to the central station. Customer data should be fully integrated from the dealer to the central station. This way, the customer experiences fast, straightforward, and professional emergency response and great customer service.
Seamless integration benefits the dealer too. For example, real-time account management should be a top priority.
Keep in mind that the whole point of partnering with a monitoring company is to make your own business more successful. So look for one which supports every angle of your business: look for one like Monitronics.